Who We Are
WE ARE OBSESSED WITH FINDING A BETTER WAY FOR OUR CLIENTS
Hello, My name is Scott Nachatilo, and I own OKC Home Realty Services, LLC.
I have had a bunch of jobs.
I’ve sold signs, vacuum cleaners, and houses.
I’ve delivered pizza’s and newspapers.
I taught in graduate school, washed dishes, and set up meeting rooms.
It was while I was working as an environmental consultant that I began buying rental properties.
It made sense to me that if I could replace my working income with rental income, I would someday have retirement income.
This was more than 20-years ago.
My first experiences as a landlord managing my own properties did not go well.
In fact, it was a nightmare.
I had all kinds of problems.
I found out what happens when you don’t properly screen your tenants.
My first method of tenant screening was simple.
If they the first month’s rent and deposit, they were approved.
Sure, I had them fill in an application. But I had not reliable system for screening the applications.
As a result, my rental collections were a disaster.
I was in eviction court way too much.
I’ve learned much about how to screen Oklahoma City tenants.
I found out what happens when you hire a handyman but you don’t closely supervise them.
I’ve hired guys who talked a good story.
I hired them to work by the hour because I thought that was the cheapest way to get the work done.
Big mistake for a beginner!
I didn’t have a system for verifying that these guys were working on projects they said they were going to work on.
I’ve learned much about hiring handymen…and how much maintenance in Oklahoma City should cost.
I spent the first ten years of my career as a landlord learning the ins and outs of property management the hard way.
Occasionally, I was tempted to sell all my properties along the way, but I kept at it.
I kept at it because I could see the rents starting to add up just like I’d planned.
In 2007, I decided to start a property management company in Oklahoma City.
My idea was simple.
Get enough business to afford to pay a staff to handle interactions with tenants.
Create systems for every aspect of my business so that the staff know exactly what to do to make it run smoothly.
Train the staff and make absolutely certain that everyone is doing their job properly every single day.
Out of that plan, I eventually started OKC Home Realty Services, LLC.
I’m my own biggest client.
The better OKC Home Realty Services, LLC becomes at managing properties, the better my properties do financially.
The trick is treating all the properties with same care.
My staff treats my properties exactly the same as my clients properties.
When things don’t run smoothly, I suffer the most.
That gives me a huge incentive to make certain that every client (tenants and owners) receive fast, expert service.
That means more rents get collected, better decisions get made, and expenses are lower.
I’ve learned so much over the years…sometimes, the hard way.
When I first got started in okc property management, a very demanding guy from California contacted me.
He had one house that he wanted me to manage for him.
It was not in good condition. It needed a bunch of work to be rent ready.
I told him that.
But the owner was very tight with his funds.
He talked me out of most of my recommendations.
We did the agreed upon work.
We listed the property for rent.
It needed more work to be nice enough to rent.
As a result, we never did lease the property.
What I learned from that interaction is that I have to be willing to give my clients the bad news.
I have done this job for so long.
I know what works and does not work.
If I don’t challenge my clients when they want to do something I know will not work, I’m not doing my job.
If I know I’m not a good fit for them, and don’t tell them so, I’m not doing my job.
Many other oklahoma city property management companies will take on new business no matter what.
Even if it is not in the best interest of the client.
Sometimes, a better way for a client is with a company other than OKC Home Realty Services, LLC.
Yes, my commitment to honesty has cost me business.
It’s like my commitment to being to Rotarian.
I joined Rotary, a world-wide service organization, six-years ago.
Rotary made up of business owners who put the good of the community before their own needs.
The premise of Rotary is the four-way test:
Is it the truth?
Is it fair to all concerned?
Will it build good will and better friendships?
Will it be beneficial to all concerned?
We use the four-way test in our business as a guiding principle in making every decision we make.
Here are specific instances when we use the four-way test:
When we decide whether or not to take on a new client.
When we are evicting a tenant from a property.
If we are deciding how much a tenant is entitled to get back from their security deposit.
When we are hearing and responding to a complaint from a tenant.
When we are hearing and responding to a complaint from a property owner.
There are many, many other instances.
We have a solid foundation based on ethics. But it takes more than ethics to be a great okc property management company.
It takes a commitment to finding a better way.
Rental properties are not that much different than they were 30 years ago.
There is much that has remained the same.
The biggest change has been technology.
OKC Home Realty Services, LLC has embraced the new technology.
It’s changed the way tenants pay rent. Almost half of our tenants now make electronic payments in some form or another.
It’s changed the way we find tenants. The single biggest source of leads comes from on-line advertising.
It’s just part of what we do to help our clients find a better way.